What to do if your account dashboard won’t open?

Solving problems with logging into your personal account

Sometimes when trying to log into your billing account dashboard, the page may load slowly, display an error, or show incorrect interface elements. In most cases, this is due to local browser settings or network issues. Below is a step-by-step troubleshooting guide to help you quickly restore access.

Step 1. Check in Incognito Mode (Private Window)

Incognito mode allows you to open the page without taking into account saved cache, cookies, and active browser extensions that might block loading.

• Google Chrome / Microsoft Edge / Brave: press Ctrl + Shift + N (on macOS: Cmd + Shift + N).
  
• Mozilla Firefox / Apple Safari: press Ctrl + Shift + P (on macOS: Cmd + Shift + P).
  
• In the private window, enter the dashboard URL and try to log in.

Step 2. Clear Browser Cache and Cookies

Outdated cache files or corrupted cookies can interfere with the proper operation of the billing system.

1. Press Ctrl + Shift + Delete (on macOS: Cmd + Shift + Delete).
   
2. In the window that appears, select the time range “All time”.
   
3. Check the boxes next to “Cookies and other site data” and “Cached images and files”.
   
4. Click the “Clear data” button, then completely restart your browser.

Step 3. Switch Internet Network or Disable VPN / Proxy

Network restrictions from your internet service provider or an active VPN may block the connection to the authorization server.

• Temporarily disable all active VPN extensions in your browser and third-party software (such as AdGuard or an antivirus firewall).
  
• Try changing your internet source: switch from Wi-Fi to a mobile hotspot (sharing internet from your smartphone) or vice versa.

Please note: Repeatedly entering an incorrect password may cause the security system to temporarily block your IP address. Changing your network (e.g., switching to mobile internet) will allow you to get a different IP and test access.

Step 4. Try Logging In Using a Different Browser

If the problem persists, try opening the billing page in any alternative browser (Chrome, Firefox, Edge, Safari, or Opera). This will help rule out individual glitches in your current browser.

What to do if none of the methods helped?

If you have completed all the steps, but the account dashboard still won’t open, our support team is ready to help you 24/7. Contact us in any convenient way using the options below:

1. Online Chat on the Website: Write to us in the chat widget directly on our website (this is the fastest way to get a response).
   
2. Telegram Bot / Chat: Message our support team on Telegram for prompt assistance.
   
3. Email: If access to other channels is limited, send an email describing the issue to our official support email address.