What to Do If Access to the Control Panel Is Lost
If you have lost access to your account, it can be restored in several ways.
🔹 Password recovery via email (if you have mailbox access)
This method works if:
- you still have access to the account email;
- you remember the account email address.
How to recover the password:
- Open the control panel login page.
- Click “Restore password”.
- Enter your account email.
- A message with a new password will be sent to your mailbox.
You can then log in using the new credentials.
🔹 Account recovery via support
If you do not have access to your email, contact support.
Send your request to:
- client@rx-name.ua
- client@server.ua
The procedure depends on the account owner type.
1. For Legal Entities (Companies)
An official request must be submitted:
- on company letterhead (if available);
- signed by the director;
- stamped (if used).
Include:
- Account email
- Contact phone number
- Company address
- Full name of responsible person
2. For Individuals
Send an access recovery request.
Attach an identity document:
- passport
- national ID card
- driver’s license
Provide up-to-date details:
- Email
- Phone number
- Residential address
- Full name of account owner
Access will be restored after verification.